Returns & Exchanges

If you are not completely satisfied with your purchase from elevenateusa.com, you can return your garments within 14 days of the day you received the package. Returned items must be in as new condition, that is, not worn or washed, hangtag must be in place and the garments to be returned in their original packaging, otherwise the refund will not be accepted. If you have any questions, please contact our customer service via E11CustomerService@zgcollective.com or call 603-379-2924. 

We deduct $5.00 for all returns for a processing fee.

If you want to exchange a product, please return the first order and make a new order for the product you want instead. Please note that it is not possible to make a straight exchange of items.

 Returns process

  • Put the product back in the undamaged original packaging.
  • Email us at E11CustomerService@zgcollective.com to obtain an RA number
  • Mail the product with the address and RA that was sent to you
  • When we receive your package, please allow up to 15 working days to process your return.
Claims & Repairs

Our products are made with the greatest quality and devotion. If you wish to make a claim about a garment, please take it to the store where you purchased the product; they will help with your claim.

If you made the purchase from elevenateusa.com, please send us an email and a photograph to explain the claim to E11CustomerService@zgcollective.com. We will get back to you with further instructions. Do not send any items to us without receiving our prior assessment and approval.